Articles

by Nicholas Wyman, HR Expert Contributor.

Look around your workplace. Does it invest in diversity, equity, and inclusion (DEI)?

Just 1 in 13 American employers have a dedicated strategy to attract, hire and retain people with disabilities, according to recent data from the Society for Human Resource Management (SHRM).

That’s a mere eight percent of companies.

If you’re one of those companies, that means you’re paying more than just lip service to diversity, equity, and inclusion (DEI) by including people with disabilities. About one in four adults live with a disability in the US, that’s 61 million people, according to the Centers for Disease Control and Prevention (CDC). This is the largest group of jobless people in our nation.

And, when people with disabilities do find work, they suffer the worst pay gap, earning just 66 cents for every dollar that people without a disability earn.

Beyond the figures

And COVID-19 has hit people with disabilities the hardest. One in five workers with disabilities were ‘let go’ from their job in March 2020, compared to just one in seven of the general population. That’s according to the U.S. Bureau of Labor Statistics.

About one in six of the next generation (between the ages 3 to 17) identify as having a physical, intellectual, or developmental disability. Those figures are too big to ignore. But some companies might put the employing of more people with a disability in the “too-hard basket”.

Meanwhile, savvy employers like UPS are capitalizing on the benefits of actively recruiting and retaining people with a disability. Simply put, engaging with a broader range of perspectives in key decision-making helps guarantee superior business performance and a competitive edge.

Research has shown diverse workplaces enjoy these benefits, including higher or better:

• Workplace productivity
• Employee reliability and punctuality
• Staff satisfaction, job commitment, loyalty and retention
• Individual and collective innovation leading to new product and services development, and
• Cultural inclusivity, workplace communication and transparency

Your talent pipeline and market 

But let’s extend that. People with disabilities aren’t just your untapped pipeline of talent, but also your potential customers. They are a market segment with a discretionary income of $21 billion annually, the third-largest market segment in the US.

If you employ people with disabilities, your company is making one of the most cost-effective investments it can make in your growth and profitability.

Here are some extra benefits of embracing diversity in your business. You’ll be increasing:

• Market penetration
• Company reputation and customer attitudes towards company products and brands
• Customer diversity, loyalty and satisfaction, and
• Engagement with the local community.

Career readiness

One company enjoying this approach is the multi-billion-dollar global enterprise, UPS, the world’s largest package delivery company. They not only deliver packages, but offer dream careers for people with disabilities. This program started over a decade ago when UPS in Louisville, Kentucky, partnered with Options Unlimited to create the Transitional Learning Center.

There, UPS training supervisors and Options Unlimited job coaches pace would-be employees through a two-week, pre-employment program. It’s part classroom training, simulated work environment, and covers jobs responsibilities, safety procedures and soft skills.

Here’s the proof:

• 87% of trainees are placed into competitive jobs at UPS
• Nine out of ten trainees stay on with UPS, with more than half still working there more than seven years after graduating, and
• 15 graduates are now trainers, with four of them even part-time supervisors for frontline operations at UPS.

Inclusive practices

And that’s what we all need to do as a nation – honor the potential that people with a disability offer for our workplaces. As we rebuild our economy, let’s reset our approach to disability employment and inclusion in the mainstream labor market.

Here are some prompts to get you going:

• Talk to your management and staff about hiring, inducting, and working alongside people with a disability
• Consider how you can embed diversity, equity and inclusion in recruiting, screening and selection
• Revisit your concept of workplace and job design – are there barriers that could be real hurdles for people with a disability?
• Don’t reinvent the wheel – reach out to disability organizations or workplace intermediary organizations with expertise in bridging the gaps, and
• Form a strategy to encourage the employment of people with a disability.

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By Nicholas Wyman.

Apprenticeships are are hot topic at the White House. A lot is in the works for these types of programs.

So, if you don’t want to miss the boat, here’s how to steer your company’s first apprenticeship program to take advantage of federal support – and you won’t need to go it alone.

So, what’s the big deal about apprenticeships, the learn-while-you-earn programs that prepare a talent pipeline for companies of all sizes?

They feature in-built mentoring that develops apprentices’ credentials, and the training is customized to what employers need. Apprenticeships also help workers to earn $300,000 more (including benefits) over their work-life compared to their peers who didn’t graduate from college, according to a Mathematica study.

 

What’s happening now

The Biden Administration is expected to create about one million new apprenticeship opportunities assuming the passage of the bipartisan National Apprenticeship Act of 2021.

Recently, the president stopped accepting and reviewing new or pending applications from entities keen to start an industry-recognized apprenticeship program, a system that began in 2017.

The White House says such programs would “threaten to undermine registered apprenticeship programs”. And, thanks to the Biden Administration’s focus on diversity, we should expect apprenticeship programs to open doors for women, and people of color, in traditionally white-male sectors such as construction and the building trades.

In early April, the president announced he’d allocate $48 million towards workforce development, through pre-apprenticeship and new registered apprenticeship programs. These hinge on his $2-trillion-plus infrastructure and climate plan, with another plan due out soon, too.

The diversity focus means the president is making it easier for companies to tap into the benefits of a more diverse workforce. Even the World Economic Forum highlights the benefits of diversity and inclusion.

These include higher revenue and innovation levels, being more attractive to millennial and female workers, as well as being able to meld different perspectives into the way the business operates.

It’s all part of the American Jobs Plan.

Want to take part?

It’s convenient for employers experiencing skills shortages in IT, sales, and marketing, and skilled trades such as construction, manufacturing, and engineering, according to this ManpowerGroup research.

Consider evolving technology in the automotive sector as the need for electric vehicles rises. Other industries in demand, and ideal for apprenticeship programs, are fast-moving consumer goods, healthcare tech, and the pharmaceutical industry.

Employers don’t have to start from scratch to create their own apprenticeship program. There’s a ton of knowledge, best practices, and experience to tap into.

I’m sharing mine from my years of US and Australian know-how here now. For example, Australia introduced non-trade apprenticeships 40 years ago, and there are now more of them than trade apprenticeships. Also, many apprenticeship programs are conducted remotely.

Showing you the money

There is money out there to support your business to kick start its apprenticeship program. You’ll need to check with the state you operate in because there’s a different apprenticeship registration process for each.

That may create challenges when you’re trying to set up a program, but you’ll see below a bulleted list on how to tackle that.

Keep an ear out for what the new federal administration is doing about funding. I’m putting my money on them considering system-wide funding instead of project-by-project for each apprentice an employer takes on.

Currently, the system is focused on sweeteners to help employers with tuition, extra training, etc., at apprenticeship commencement. The federal administration may shift the focus – partly or fully – to financial incentives at apprenticeship completion rather than starts.

Five steps to start

Your first step to creating your apprenticeship program is the official US government apprenticeships’ website. It spells out the process to develop your program:

1. Check out this list of available apprenticeship categories for inspiration

2. Explore how others in your region, sector, or industry are harnessing apprenticeships

3. Tap into the government’s advisory services to sketch out your program

4. Work with educators, workforce organizations, and apprenticeship representatives to flesh it out, and

5. Register the program and ask for funding, then launch it.

Partnering with a workforce intermediary organization lets you tap into discounts, savings (from their economies of scale), and outsourcing your apprentice recruitment and management.

What to avoid

Quite simply, avoid starting your program from scratch and going it alone. There are many cost-effective ways to use apprenticeships to fill your talent pipeline. You might also be thinking ‘short-range’ with the uncertainty COVID-19 creates for our economy. Yes, an apprenticeship program requires commitment, but it’s in line with your business growth and sustainability strategies.

As well, don’t assume your current, experienced staff can jump into mentoring without training. Mentoring draws on a skillset that includes:

• Patience, trust, and communication ability
• Inducting apprentices
• Demystifying the unwritten codes of your workplace culture
• Tweaking approaches to differentiate teaching and instruction (not all learners are the same, so one-size-fits-all training won’t necessarily work)
• Time management
• Knowing how to break down a task into chunks and demonstrate the method
• Fielding apprentices’ questions
• Giving prompt constructive feedback on their work
• Engaging in joint problem-solving, and
• Inspiring their thinking with open and reflective questions

Keep in mind, mentors will spend up to a third of their time supervising and working with the apprentice. You can reduce your mentors’ time by using a workforce intermediary organization and online learning management system (very handy for induction).

Your next move

Take up the challenge to introduce your own apprentice program – start small. Over time you’ll enjoy the benefits many other employers have – productivity, filling specific skills gaps through customizable training, fostering new leaders, earning plaudits from customers, and lowering your firm’s turnover rate.

Federally supported apprenticeship programs are coming: Are you ready?

Article by Sara Hart Weir and Nicholas Wyman.

Key Points

• People with disabilities are often omitted from conversations around diversity, equity and inclusion.
• Sixty-one million adults live with a disability in the U.S., and they are more than twice as likely to be poor than adults with no disability.
• Many people with disabilities can and want to work, and many can work effectively with minimal assistance. But health-care and benefits programs can hinder their ability to join the workforce.
• Employers should modify recruitment strategies and widen their talent pool by offering apprenticeship programs that enable partnerships with special education programs and local disability organizations.

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2020 brought forward a crucial national conversation centered on the need for companies — from Main Street to Wall Street — to look inward at hiring practices, employment policies, recruitment and other aspects of the employment process to expand opportunities for diversity, equity and inclusion. It seems every company in the United States, from Google to Pepsito the family-owned small business down your street, is exploring DEI strategies and tactics to attract new employees, retain existing employees and appeal to a wider customer base.

You can’t log into LinkedIn or Indeed without viewing a new job post for an executive dedicated to internally championing DEI. You can’t scroll through Instagram or Facebook without coming across a new consumer-directed social media campaign like L’Oréal’s new partnership with the NAACP. And you can’t shop at your favorite store without noticing the latest social justice philanthropy initiative like Crate & Barrel’s new 15 Percent Pledge to ensure 15% of its products and collaborations are represented by Black businesses, artists and designers by 2024.

However, as our country continues the necessary conversation around DEI, and organizations and companies further deploy creative strategies to address systemic problems, we are overlooking the most underemployed and unemployed segment of our entire U.S.-based population — people with disabilities.

According to the Centers for Disease Control and Prevention, 61 million adults live with a disability in the U.S. — that is, 26%, or about 1 in 4 adults. In 2019, the Department of Labor reported that 7.3% of people with disabilities were unemployed — about twice as high as the rate for those without a disability.

Where are the consumer-directed campaigns featuring people with visible (and invisible) disabilities?

Where are the social justice campaigns to support products and businesses owned by people with disabilities?

And, most importantly, why aren’t more companies employing people with disabilities?

Despite Congress passing the Americans with Disabilities Act in 1990, and subsequent amendments in 2008, systemic problems continue to pose significant structural, economic, educational and regulatory barriers for employers and people with disabilities alike.

The poverty rate for adults with disabilities (27%) is more than twice the rate of adults with no disability (12%). Some will say the reason for this is complicated. We disagree.

People with disabilities are forced to live within a health-care and benefits system that was designed in the 1960s, when people with disabilities were institutionalized, often from birth. Even in 2021, for a person with a disability to qualify for benefits under entitlement programs, the only option for health care and services is their state Medicaid program (51 different bureaucratic programs that are complex and cumbersome for individuals, family members and caregivers).

People with disabilities must also navigate a complex, limited employment sector that is rooted in outdated low expectations and stereotypes — limited options that look more like the 1980s than the 2020s.

Many people with disabilities are living in poverty because their only government support (that is, Medicaid and Social Security) is not specifically designed to support their disability. Individuals are limited in terms of what they can earn (approximately $735 per month) and how much they can save at any given time ($2,000). These means-tested program qualifications are based on 1964 income measures.

Fifty-seven years later, it’s time to address these outmoded systems and programs. It’s time to decouple the poor from the disability community and start to create incentives to move people with disabilities into jobs — and careers.

Many people with disabilities can and want to work, and many can work effectively with minimal assistance. In many cases, applying for government support designed to help those on low incomes and living in poverty is the only way people with disabilities can survive because they lack the experience, opportunity, encouragement and support needed to move them into sustainable employment.

Every organization, including government, can help redress this situation and help the largest, unemployed population of individuals living in the U.S. today:

• Create a co-designed national disability insurance program focused on self-direction by the individual and their family or caregivers.
• Lift the income and asset limitations for people with disabilities so they can work, live and fulfill their own career passions without the fear of loss of benefits.
• Employers can make their workplaces truly diverse, equitable and inclusive by modifying their recruitment strategies, widening their talent pool, offering an apprenticeship program that enables partnerships with special education programs and local disability organizations, and ensuring their goods and services — and the way they market them — speak to a broader audience.

As we move into 2021 and begin the economic recovery from the coronavirus pandemic, it makes sense to think about ways to maximize workforce participation, and a strong focus on DEI is critical to positioning the economy for recovery and growth. And as we discuss what DEI success should look like in the U.S., it’s time for policymakers and employers to step up and do their part to tap into the most unemployed population in this country — people with disabilities.

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Sara Hart Weir is a leading nonprofit executive and expert on disability policy in the United States. Weir is the former president and CEO of the National Down Syndrome Society, co-founder of the CEO Commission for Disability Employment and most recently, the 2020 primary runner-up in Kansas’ Third U.S. Congressional district.

Nicholas Wyman is a future work expert, author, speaker and president of the Institute for Workplace Skills and Innovation. He has been LinkedIn’s #1 Education Writer of the Year, too, and written an award-winning book, Job U, a practical guide to finding wealth and success by developing the skills companies actually need. Wyman has an MBA and has studied at Harvard Business School and the Kennedy School of Government and was awarded a Churchill Fellowship.

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This article was originally posted on CNBC, here:

https://www.cnbc.com/2021/04/06/op-ed-diversity-equity-efforts-often-overlook-those-with-disabilities-.html

By Sarah Gallo.

According to the U.S. Department of Labor (DOL)’s Discover Apprenticeship program, as of September 2020, “94% of apprentices who complete an apprenticeship program retain employment, with an average annual income of $70,000.”

However, access to apprenticeships is not equally distributed.

After analyzing data from the Office of Apprenticeship’s Registered Apprenticeship Partners Information Management Data System (RPIDS) database, the Center for American Progress found that in 2017, 92.7% of people completing registered apprenticeships were men and 7.3% were women. Further, 63.4% of individuals who completed registered apprenticeship programs were white, and 10.7% were Black or African American (20.5% did not disclose their race).

Deborah Kobes, a senior director at Jobs for the Future, Inc. (JFF) and deputy director of JFF’s Center for Apprenticeship & Work-Based Learning, says we need to not only make these programs more accessible to people from marginalized groups but embed diversity, equity and inclusion (DEI) goals within them.

This is how TEKsystems, a technology employment agency, ended up partnering with Per Scholas, a nonprofit providing free training and access to employer networks to individuals often excluded from technical careers. “We had this chance to take our purpose and match it up with [Per Scholas’] mission to help train, educate and certify individuals who might have not otherwise gotten the opportunity to,” says Faith Johnson, vice president of human resources at TEKsystems. As 87% of Per Scholas students are people of color, compared to only 37% of the overall informational technology (IT) workforce, the partnership is helping minorities find jobs and employers find diverse, skilled talent. “It’s a win-win,” Johnson says.

Let’s explore how learning and development (L&D) can create equitable apprenticeships and other on-the-job training programs for a more inclusive future of work.

Bridging the Opportunity Gap

People of color, women and people with disabilities, among others from marginalized groups, have long faced barriers to valuable career opportunities. Systemic racism, sexism, ableism, the high cost of a college education and limited access to quality training have left many of these workers behind and contributed to a significant talent gap in many in-demand industries, such as manufacturing and technology.

Equitable apprenticeships and other work-based learning programs can help companies “move toward correcting decades, if not millennia, of disinvestment in those communities and people groups,” says Michael Russell, a national organizer and workshop facilitator at Crossroads, an antiracism organizing and training company. Kobes agrees that these programs can combat many of the factors that disproportionately impact minorities.

“Apprenticeships and work-based training programs are beneficial across all demographics,” says Nick Wyman, chief executive officer of the Institute for Workplace Skills and Innovation. “They are a pathway to meaningful and rewarding work and, if you wish, a stepping stone to many different segues and careers.”

A Group Effort

As with any training initiative, embedding DEI in apprenticeships can be a challenge. After all, L&D alone can’t erase the systemic challenges minorities face.  Fortunately, there are many community organizations dedicated to advancing workplace equity and inclusion. Wyman suggests partnering with historically black colleges and universities (HBCUs) and the community more broadly to recruit apprentices and learners from underrepresented groups. Find out “who’s doing the work” that aligns with your mission, and partner with them, Russell suggests.The ROI of an inclusive, equitable and skilled workforce is priceless. 

Public-private partnerships can also help people with disabilities access quality training and jobs. For example, JFF partnered with the DOL’s Office of Disability Employment Policy (ODEP), Social Policy Research Associates and Ethos Strategic Consulting in 2019 to form the Apprenticeship Inclusion Models (AIM) initiative. AIM is designed to “expand pathways” for youth and adults with disabilities into well-paying careers by testing innovative recruitment and retention strategies with employers, unions and apprenticeship programs, according to the press release.

Combating systemic challenges and improving workplace equity is a group effort, and public-private partnerships can take the lead.

An Ongoing Commitment

Tackling discrimination and improving DEI is not a one-and-done process, Wyman says. DEI should remain a “conscious part of an organization’s continuous learning.” After partnering with community organizations and/or HBCUs to recruit diverse learners, Russell encourages companies to “keep the partnerships going.” Driving workplace equity through L&D takes a “real commitment,” he says. There has to be an “intentional investment” in DEI-driven learning programs that is “sustainable and sustained over time.”

Mentorship is one way to provide continued support for apprentices, Kobes says. For people who are “vastly underrepresented” within their organization or industry, “it’s hard to really see that you can succeed, because you don’t have examples of success around you.” Mentorship offers apprentices an advocate whom they can trust along their career journey.

Benefits for All

Pioneering a more equitable future of work is the right thing to do. But it also has numerous business benefits. For one, millennial and Generation Z professionals are increasingly turned off by employers without a diverse workforce and a clear commitment to DEI. Offering equitable apprenticeship and other work-based learning programs will help companies attract a diverse workforce and showcase their commitment to DEI.

Minorities also bring greater diversity of thought to companies, which is a key competitive advantage. Ogilvy, an advertising, marketing and public relations agency, realized this benefit firsthand. Its apprenticeship program, “The Pipe,” has helped it build a diverse team that reflects its audience, clients and customers.

“A truly diverse workforce can only benefit the business with better ideas, increased creativity and unique skills,” says Lauren Mollyneaux-Brow, an L&D partner with Ogilvy. Ogilvy launched the program in 2018 and relaunched it in 2020, bringing in 27 apprentices, 10 of whom they hired permanently after the apprenticeship was over. These employees brought in “much-needed future skills” and helped diversify Ogilvy’s workforce, Mollyneaux-Brown says.

As a learning leader, you know that proving the business impact of any training program is essential for sustaining it and gaining buy-in for future ones. Wyman encourages training professionals to “invest time and brain power” in developing meaningful metrics to prove the return on investment (ROI) of equitable apprenticeships. Savvy companies, he says, will look at measurables like the representation of women and people of color compared to the industry average, turnover and promotions across demographics, and employee engagement to assess the program’s impact. Align your DEI goals to business goals, he says, and keep stakeholders up to date on their progress.

In the end, “melding diversity and inclusion priorities in your business strategy sounds like a lot of work, and it definitely is,” Wyman says. But the ROI of an inclusive, equitable and skilled workforce is priceless.Apprenticeships and work-based training programs are beneficial across all demographics.